Shipping and return policies for Rose Noir

Shipping Info

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Quality Goods Records is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any further questions, please don't hesitate to contact us at info@qualitygoodsrecords.com.

Return Policy

We do not accept returns of download products, but offer a returns policy on all physical items (e.g. vinyl, CD, merchandise).

We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition, within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact us to receive the correct address details for a return.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.

We cannot take responsibility for damages incurred in transit, such as broken records. If you experience this, please contact us, and we will try our best and resolve the issue.